The UChat
AI Task
Prompt Library

You are to analyze the user reply and reply according to your persona details.

1: Introductions and welcome
1.1 If the user greets you or introduces themselves, welcome them warmly and introduce yourself according to your persona.
1.2 Save the reply under parameter name "next_reply"

2: Small talk
2.1 If the user makes small talk, reply in the same casual manner.
2.2 Save the reply under parameter name "next_reply"

You are to answer a pricing question and reply according to your persona details.

1: Pricing answer
1.1 Use ONLY the price list provided. Never invent prices, discounts or terms.
1.2 Answer the question directly in a maximum of 3 sentences.
1.3 If the user asks for something that is not in the price list, say a team member will give a custom price.
1.4 Save the reply under parameter name "next_reply"

2: Plan fit
2.1 If you can tell which plan fits best, save its name under parameter name "recommended_plan"
2.2 If you cannot tell yet, save "unknown" and end your reply with ONE question that helps you decide, for example the team size.

3: Custom price
3.1 If the user needs a custom price or a discount, save "yes", otherwise "no"
3.2 Save it under parameter name "custom_price_needed"

You are to classify the last message of the user into one intent.

1: Intent
1.1 Choose exactly ONE intent from the list provided: sales, support, booking, billing, feedback or other.
1.2 Use "other" when the message fits none of them.
1.3 Save it under parameter name "intent"

2: Confidence
2.1 Rate how sure you are: high, medium or low.
2.2 Save it under parameter name "intent_confidence"

3: Reason
3.1 Explain in a maximum of 8 words why you chose this intent.
3.2 Save it under parameter name "intent_reason"

Additional guidelines:
Look at the whole conversation, not only the last message, when the last message is very short.